By making a purchase, you confirm that you agree to these terms and conditions regardless of whether you have read them or not.
1.) All items on this shop are pre-order items and are expected to take at least 3-4 months to produce after pre-orders close. Digital goods will be emailed to customers after physical orders have been shipped.
—> Shipping times are subject to change. Please follow our social media for updates!
2.) We are not responsible for any customs or import fees.
3.) All purchases are final.
4.) We cannot ship to Russia or Ukraine as there are no shipping services to those countries available to us right now.
5.) Additionally, we may not be able to ship to the following suspended countries (subject to change): https://about.usps.com/newsroom/service-alerts/international/welcome.htm
Shipping and Refund Policy:
The Knights of Dawn Project will be liable for the following circumstances:
- Damaged or lost items due to moderator error. (i.e. wrong address on package, items damaged before shipping, missing item, etc)
–>Please record your unboxing video to prove you received a faulty product. We cannot issue a refund or replacement without proof.
–>Please let us know if you would prefer compensation in the form of replacement goods or a refund equal to the cost of the item. If sending replacement goods is not possible, we will issue a refund.
- Order unable to be delivered due to suspension of the shipping destination. We will process a full refund if the buyer is unable to provide a different shipping address.
- If a package is returned to us intact, we may be able to ship out the package again if the buyer pays for the shipping.
The Knights of Dawn Project will NOT be liable for the following circumstances:
- Order lost to buyer error (i.e. wrong/formatted address, failure to pay VAT/customs, stolen, etc)
- Order damaged or destroyed due to courier mishandling.
Group Order Policy:
- A group order (GO) is defined as an order of 6 or more bundles. Please contact us through email to order, as our shipping rate calculator doesn't work for larger orders.
- The Knights of Dawn Project will not be responsible for any order mistakes due to GO manager mishandling. We will not be looking at individual order information, and will not be responsible for the items after they arrive with the GO manager. Please vet your GO manager or order from us directly.
The moderators of this project reserve the right to cancel and refund any order that violates these terms. For further inquiries, please email us at [email protected].